Job Description

Public Trust: Other

Requisition Type: Pipeline

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

The Agile Coach will support the Case Management Modernization (CMM) Program for the Administrative Office of the U.S. Courts (AO), enabling large-scale Agile and SAFe adoption across multiple Scrum and DevSecOps teams. This role provides hands-on coaching, training, and facilitation to teams, Product Owners, and leadership to strengthen Agile maturity and delivery performance across the CMM Dev modernization initiative. The Agile Coach ensures that Lean-Agile principles, collaboration, and continuous improvement practices are embedded into the culture of the program to drive consistent and predictable outcomes.

Key Responsibilities:

• Lead and guide Agile transformation efforts across development, testing, and cloud engineering teams supporting CMM modernization.
• Coach Scrum Masters, Product Owners, and cross-functional teams on Agile and Scaled Agile Framework (SAFe) practices to ensure consistent adoption.
• Facilitate Agile ceremonies (daily standups, retrospectives, sprint reviews, backlog refinement, PI Planning) as needed to model effective execution.
• Develop and deliver Agile training materials, playbooks, and best-practice frameworks tailored to the CMM App Dev environment.
• Partner with the Release Train Engineer (RTE) and program leadership to align Agile practices with federal delivery and compliance standards.
• Identify, track, and resolve organizational impediments that hinder Agile adoption or team performance.
• Conduct Agile maturity assessments and provide recommendations for improvement across teams and program functions.
• Collaborate with leadership to define and implement metrics and KPIs to measure Agile performance, team health, and value delivery.
• Support implementation of continuous improvement and DevSecOps-aligned Agile processes in coordination with Architecture, Cloud, and QA teams.
• Foster a culture of servant leadership, empowerment, transparency, and collaboration within all CMM development teams.

Deliverable Alignment & Performance Outcomes :

• Agile Transformation Roadmap: Includes training plans, team maturity models, and process adoption milestones.
• Agile Playbooks and Training Deliverables: Customized artifacts supporting SAFe, Scrum, and Kanban practices.
• Agile Metrics Dashboards: Velocity, sprint burndown, predictability, and team engagement reports.
• Coaching and Retrospective Reports: Documented outcomes, lessons learned, and improvement recommendations.

Performance Outcomes:

• 100% of CMM teams trained and practicing consistent Agile ceremonies.
• Achieve ≥90% adherence to defined Agile practices across program teams.
• Demonstrated 20% improvement in sprint predictability and throughput over two consecutive PIs.
• Increased Agile maturity score across all teams by at least one level within 12 months.

Required Skills & Experience:

• 14+ years of IT program or product delivery experience, including 10+ years as an Agile Coach in large-scale or federal modernization programs.
• Proven expertise implementing SAFe, Scrum, and Kanban frameworks in multi-team Agile environments.
• Strong experience in Agile transformation and scaling practices within regulated or compliance-driven organizations.
• Deep understanding of Agile metrics, team dynamics, and servant leadership.
• Experience mentoring teams and leadership to adopt Lean-Agile values and continuous improvement mindsets.
• Familiarity with Agile tools such as Jira, Rally, Azure DevOps, or VersionOne.
• Excellent facilitation, communication, and conflict-resolution skills.
• Bachelor’s Degree in Information Systems, Business, or related field (Master’s preferred).
• Experience in federal Agile environments with multiple vendors and distributed teams.
• Knowledge of DevSecOps, CI/CD practices, and cloud-native delivery workflows (React/NodeJS, AWS).
• Familiarity with organizational change management and Agile coaching models (ICAgile, SAFe, Lean).
• Background in performance improvement and transformation consulting

Certifications:

• SAFe Program Consultant (SPC) – required.
• Certified Scrum Professional (CSP) or Certified Enterprise Coach (CEC) – preferred.
• PMP or PMI-ACP – advantageous.
• ICAgile Certified Coach (ICP-ACC or ICP-ATF) – beneficial.

Tools & Technologies:

• Jira, Azure DevOps, Rally, Confluence, Miro, LucidSpark.
• Metrics and reporting tools: Power BI, Tableau, Jira Align dashboards.
• Collaboration tools: MS Teams, SharePoint, ServiceNow Agile.

QUALIFICATIONS:

• 12+ years of general experience in information systems
• 10+ years of specialized experience
• Minimum Education: MA/MS
• Experience may be considered in lieu of degree as follows: HS (18+ years), AA/AS (16+ years), BA/BS (14+ years), Doctorate Degree/Ph.D. (11+ years)

COMMUNICATION & ORGANIZATIONAL

• Excellent presentation and communication (oral and written) skills.
• Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationship.
• Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies.
• Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement.
• Demonstrated ability to work effectively, independently, and as part of a team.

Work Requirements

Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

SAFe Practice Consultant (SPC) | Scaled Agile - Scaled Agile

Travel Required

None

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