Hotel Front Desk Agent Job at Courtyard by Marriott - Boone, Boone, NC

VDB6ZUtZbmh0bWI0SXFReXBPRlh1NzlOQlE9PQ==
  • Courtyard by Marriott - Boone
  • Boone, NC

Job Description

Summary::

The Front Desk Guest Service Agent is the fulcrum of our property —the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.

Key Responsibilities:

  • Answer incoming phone calls promptly and courteously

  • Make, modify, and confirm guest reservations accurately

  • Check guests in and out efficiently while providing a warm welcome and farewell

  • Handle guest complaints and requests with professionalism and care

  • Adhere strictly to Marriott’s Steps of Service and brand standards

  • Manage transactions accurately using the property management system

  • Oversee stocking and cleanliness of The Market area

  • Assist guests by providing information about local attractions, dining, and directions

  • Collaborate with all departments to ensure seamless guest experiences

Requirements:

  • Previous hospitality experience is a plus but not required

  • Positive attitude, strong communication skills, and commitment to excellent customer service

  • Ability to work various shifts including day, evening, and night audit

  • Dependability and ability to multitask in a fast-paced environment

  • Basic computer skills and comfort learning property management software

Perks & Benefits:

  • Great associate discounts on hotel stays and dining worldwide

  • 401(k) plan, health insurance, and paid vacation available after one year

  • Overtime and holiday pay at time-and-a-half

  • Cross-training and promotion opportunities within the hotel

  • Supportive culture valuing work-life balance

  • A proven path for career growth—leaders at this hotel started in roles just like this one

Why Join Us?

This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.

Job Tags

Full time, Part time, Local area, Worldwide, Shift work, Night shift, Afternoon shift,

Similar Jobs

Benchmark Utility Services

Construction Safety Coordinator (Bilingual) Job at Benchmark Utility Services

 ...Benchmark is a premier design-build, site and underground utility construction firm, completing over 500 projects spanning over eight (8)...  ...ambitions will be nurtured and valued. Position Summary The Safety Coordinator safeguards workforce and assets by enforcing... 

Mainstream Electric, Heating, Cooling, & Plumbing

Residential Electrical Apprentice Job at Mainstream Electric, Heating, Cooling, & Plumbing

 ...Residential Electrical Apprentice At Mainstream Electric, Heating, Cooling, and Plumbing , we keep on growing because we only hire the best, and our customers love us for it; our BBB A+ rating is no accident! We've been at this for over 20 years here in the Spokane... 

ABB

Systems Engineer Intern- Summer 2026 Job at ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never... 

LLNL

Synthetic Biologist - Postdoctoral Researcher Job at LLNL

 ...Defense Authorization Act (NDAA). See Additional Information section below for details. PhD in Microbiology, Synthetic Biology, Biochemistry, Bioengineering, or a related field with a strong emphasis in genetic engineering and molecular biology. Strong background in... 

Popmenu

Sales Recruiter Job at Popmenu

 ...Fast 500 category winner , Popmenu builds front-end SaaS solutions that help restaurants grow. We are looking for talented Sales Recruiter who approaches hiring the same way top salespeople sellurgently, strategically, and with a high close rate. Our Sales team is...