Hotel Front Desk Agent Job at Courtyard by Marriott - Boone, Boone, NC

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  • Courtyard by Marriott - Boone
  • Boone, NC

Job Description

Summary::

The Front Desk Guest Service Agent is the fulcrum of our property —the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.

Key Responsibilities:

  • Answer incoming phone calls promptly and courteously

  • Make, modify, and confirm guest reservations accurately

  • Check guests in and out efficiently while providing a warm welcome and farewell

  • Handle guest complaints and requests with professionalism and care

  • Adhere strictly to Marriott’s Steps of Service and brand standards

  • Manage transactions accurately using the property management system

  • Oversee stocking and cleanliness of The Market area

  • Assist guests by providing information about local attractions, dining, and directions

  • Collaborate with all departments to ensure seamless guest experiences

Requirements:

  • Previous hospitality experience is a plus but not required

  • Positive attitude, strong communication skills, and commitment to excellent customer service

  • Ability to work various shifts including day, evening, and night audit

  • Dependability and ability to multitask in a fast-paced environment

  • Basic computer skills and comfort learning property management software

Perks & Benefits:

  • Great associate discounts on hotel stays and dining worldwide

  • 401(k) plan, health insurance, and paid vacation available after one year

  • Overtime and holiday pay at time-and-a-half

  • Cross-training and promotion opportunities within the hotel

  • Supportive culture valuing work-life balance

  • A proven path for career growth—leaders at this hotel started in roles just like this one

Why Join Us?

This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.

Job Tags

Full time, Part time, Local area, Worldwide, Shift work, Night shift, Afternoon shift,

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