Job Description

WEEEKEND & PRN (during the week)

• Creating, updating, and distributing a call directory to all departments.
• Answering, screening, and forwarding calls in a professional and courteous manner.
• Handling general phone inquiries about the organization.
• Directing external calls to designated departments or individuals.
• Transferring internal calls across departments and between staff.
• Setting up and confirming scheduled and conference calls when required.
• Relaying written or verbal messages in a timely and accurate manner.
• Scheduling routine maintenance and facilitating urgent repairs of PBX equipment.
• Keeping records of calls placed and charges incurred.
• Assisting with other administrative duties, including copying, scanning, faxing, and emailing.

• High school diploma or GED.
• Formal qualification in office administration, secretarial work, or similar.
• Previous experience as a PBX operator or a similar role would be advantageous.
• Proficiency in different communication systems, including analog, Voice over IP, and ISDN.
• Exceptional ability in professional telephone etiquette.
• Extensive experience with answering and directing calls, as well as relaying accurate messages.
• Ability to maintain a call directory and schedule conference calls.
• Experience with office software such as MS Word, Excel, and Outlook, as well as printers, copiers, scanners, and fax machines.
• Excellent interpersonal and communication skills.

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