Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quality Assurance Analyst in the United States.

This role is responsible for ensuring the highest standards of service quality through detailed call monitoring, reporting, and trend analysis. The Quality Assurance Analyst will engage with both internal teams and external clients to evaluate performance, identify improvement opportunities, and support quality initiatives. You will participate in calibration sessions, assist with service improvement projects, and provide on-site leadership support as needed. The role requires strong analytical skills, attention to detail, and the ability to work independently in a fast-paced environment. Occasional travel may be required to support business needs. This position offers an opportunity to influence service excellence and operational performance while growing your career in a supportive, collaborative environment.

Accountabilities:

• Monitor incoming and outgoing calls from patients, providers, and clients, assessing performance against established quality standards
• Provide on-site leadership support to Quality Representatives and internal business partners
• Conduct reporting and trend analysis to identify areas for improvement and present findings to management
• Participate in or lead service improvement projects to enhance quality and operational efficiency
• Host internal and external calibration sessions to ensure consistent service delivery
• Support standard operational tasks including call review, email correspondence, training participation, and distribution of evaluations
• Engage in meetings and events, both virtual and in-person, as required

Requirements:

• Bachelor’s degree in a related field, or 8–11 years of equivalent work experience; MA/MS degree may substitute for experience
• 2–5 years of relevant Quality Assurance experience in a customer service or healthcare environment
• Proficiency with Microsoft Office, email, and general computer applications
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication skills
• Leadership experience and supervisory skills preferred
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Commitment to high-quality service and continuous improvement
• Willingness to travel up to 10% as needed

Benefits:

• Remote work opportunities
• Competitive salary
• Career growth and promotion opportunities
• 401(k) plan with company match
• Tuition reimbursement
• Flexible work environment and discretionary PTO
• Paid holidays
• Employee assistance programs
• Medical, dental, and vision coverage
• HSA/FSA accounts
• Telemedicine services
• Wellness programs and adoption assistance
• Short-term and long-term disability
• Life insurance and employee discount programs

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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