Remote Call Center Supervisor Job at TechOp Solutions International, Norfolk, VA

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  • TechOp Solutions International
  • Norfolk, VA

Job Description

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. 

Remote position, but candidate must reside in the Hampton Roads area

Duties :

  • Participate in efforts to improve overall performance 
  • Supervise and manage overall contact center operations: 
  • Workforce Management and schedule management 
  • Quality assurance 
  • Performance management 
  • Reinforce training and coaching contact center agents 
  • Direct customer support, when needed 
  • Engage with client and respond to Government requests 
  • Other duties, as assigned 

Requirements

  • HS diploma (or equivalent) is required. 
  • 4 years of contact center experience 
  • 2 years of contact center supervisor experience 
  • Must be able to obtain and maintain government agency suitability requirements as a condition of employment 
  • A reliable, hard-wired internet connection is required

Job Tags

Full time,

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