Job Description

Do you lead by example, thrive in fast-paced environments, and know how to inspire a team under pressure? If so, Pacific Aviation/Superior Aircraft Services is looking for a passionate Shift Lead to join our team at RDU Airport. If you’re ready to take on a leadership role that makes a real impact, read on—we’re boarding soon!

We’re Pacific Aviation—the people behind seamless airport experiences. From international check-ins to operational logistics, we’re known for going the extra mile to make travel smooth and stress-free. As a Shift Lead, you’ll be at the heart of it all, supporting frontline staff, resolving real-time challenges, and ensuring passengers enjoy a world-class experience from the ground up.

Your Mission:

As a Shift Lead, you’ll be the driving force behind a well-coordinated, high-performing team. Here’s how you’ll lead with purpose:

• Lead with Care: Oversee the daily operations and act as the go-to leader when supervisors are not present. You’ll set the tone and tempo of every shift.
• Operational Maestro: Manage flight handling logistics, verify staff and schedules, and ensure equipment readiness so that every flight is on time and every standard is met.
• Brief & Debrief: Prep the team before the shift and close the loop after, ensuring key updates are shared and lessons are learned.
• People First: Be a supportive resource for agents, resolving conflicts, maintaining morale, and coaching for performance.
• Safety Guardian: Enforce safety policies, respond to incidents, and lead investigations when needed. Your leadership directly impacts our safety culture.

Why You’ll Love This Role:

This isn’t just another airport job. You’ll be the anchor of a tight-knit team working in a dynamic environment, where no two days are the same. You’ll gain experience that sharpens your leadership skills, strengthens your operational knowledge, and opens doors to growth.

What You Bring:

• At least 6 months of experience in a passenger service or customer-facing role

• Familiarity with airline policies, safety protocols, and flight handling procedures

• Ability to think on your feet, solve problems quickly, and make informed decisions

• A leadership mindset with a strong sense of accountability and support for your team

• Detail-oriented approach to managing tasks and maintaining quality standards

• Flexibility to work various shifts, including weekends and holidays

Requirements

• Authorized to work in the U.S.
• Must pass a TSA background check (two forms of ID required)
• Reliable transportation to and from the airport
• Able to stand/walk for extended periods and lift up to 70 lbs
• Available to work a flexible schedule, including early mornings, nights, and weekends

This position reports directly to the Account Managers.

Benefits

• $14.00 per hour
• Paid training – we’ll set you up for success from Day 1
• Uniform provided – show up sharp, no shopping needed
• Holiday pay – your dedication deserves recognition
• Career growth – develop your leadership path with us
• Full-time benefits package, including 401(k)

Ready to Lead?

This is more than just a job—it’s your chance to step into a leadership role that matters. At Pacific Aviation/SAS, we believe diversity is strength, growth is essential, and exceptional service is our standard.

If you’re ready to lead a team, make an impact, and grow your career, apply today. Your next adventure could begin right here at RDU Airport!

Pacific Aviation is an equal opportunity employer. We consider all qualified applicants regardless of gender identity, ethnic origin, religion, age, sexual orientation, disability status, or any other protected characteristic. We evaluate and promote based on merit and are committed to building an inclusive environment for all employees.

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