Job Description
SEEKING CANDIDATES WITH UPS STORE EXPERIENCE
Current and former UPS Store associates receive priority consideration and fast-track interview process
Position Overview
We are actively seeking an Assistant Center Manager with current or recent UPS Store experience to help run day-to-day operations of our new franchise in San Antonio. If you're a UPS Store associate ready to advance, an Assistant Manager seeking a fresh start, or a former UPS Store employee ready to return, this is your opportunity. You'll help the Center Manager deliver world-class customer service to all customers while contributing to profit/loss performance, service delivery, and team development. This role offers a clear advancement path to Center Manager for candidates who demonstrate operational excellence and leadership potential.
Why Your UPS Store Experience Matters
- Reduced Training Time: You already know the systems, procedures, and standards
- Immediate Contribution: Start adding value from day one with your existing knowledge
- Career Advancement: Your UPS Store background positions you for faster promotion
- Competitive Compensation: UPS Store experience qualifies you for higher starting salary
Key Responsibilities
Customer Service Excellence
- Provide world-class customer service to all customers
- Help manage Pack and Ship Services, Mailbox Services, and Print Services
- Process shipping orders using UPS/FedEx/USPS systems
- Handle freight services and oversized shipments
- Perform notary services (we'll support your certification if needed)
- Assist with passport photos and document shredding
- Build relationships with regular customers and small businesses
Operational Support
- Help the Center Manager run day-to-day center operations
- Contribute to achieving sales and service targets
- Help manage center financials and expense control
- Assist with inventory management and merchandising
- Open and close the center as required
- Help maintain UPS Store operational compliance and standards
- Support cash handling and daily reconciliation procedures
Team Collaboration
- Help with personnel management and training of new associates
- Support scheduling and work assignment coordination
- Contribute to weekly or monthly staff meetings and operational improvements
- Know how to listen, follow, lead, and help the Center Manager attain defined targets
- Assist with local store marketing program implementation
- Foster positive team environment during shifts
Required Qualifications
- 1 year retail store operations experience OR 2 years customer service/retail experience
- High school diploma or GED required
- Available to work flexible schedule including Saturdays
- Computer skills including Microsoft Office; ability to learn Adobe Suites
- Strong customer service orientation and phone skills
- Ability to lift 50+ lbs and stand for extended periods
- Detail-oriented with good organizational skills
- Professional appearance and communication skills
- Must demonstrate ability to "listen and lead"
Strongly Preferred Qualifications - UPS Store Experience Priority
* CURRENT OR RECENT UPS STORE EMPLOYMENT (HIGHEST PRIORITY)
* Specific UPS Store experience we're seeking:
- Current UPS Store Associate or Assistant Manager
- Former UPS Store employee within last 2 years
- Experience with UPS Store POS and shipping systems
- Knowledge of Pack and Ship procedures and best practices
- Familiarity with Print Services operations
- Understanding of Mailbox Services and related regulations
- Experience meeting UPS Store performance standards
- Previous experience at FedEx Office, PostalAnnex+, or similar operations also valued
- Supervisory experience in logistics or retail environment
- Bilingual Spanish/English capabilities
- Some college coursework in business or related field
Compensation & Benefits
- Salary Range: $40,000 - $50,000 annually (higher range for UPS Store experienced candidates)
- Performance-based increases and bonuses
- Comprehensive training program (abbreviated for UPS Store experienced hires)
- Clear path to Center Manager position
- Professional development opportunities
- Supportive team environment with experienced leadership
A Direct Message to Current UPS Store Associates
Are you a UPS Store associate ready for the next step? We know you've mastered the fundamentals - processing shipments, managing print jobs, servicing mailboxes. Now it's time to advance your career with leadership responsibilities and higher compensation.
What we offer that your current position might not:
- Immediate leadership role with path to Center Manager
- Higher salary than typical associate positions
- Direct mentorship from franchise owner
- Opportunity to shape a new center's culture from day one
- Your ideas and experience valued and implemented
We understand what you bring:
- Mastery of UPS Store systems and procedures
- Understanding of peak seasons and customer patterns
- Knowledge of common customer service challenges and solutions
- Ability to train new associates from day one
- Existing relationships with UPS Store vendor and support networks
Career Development Path - Accelerated for UPS Store Veterans
For candidates with UPS Store experience, typical advancement timeline to Center Manager is 6-12 months (versus 12-24 months for those without). We provide:
- Expedited leadership training building on your existing knowledge
- Immediate involvement in center financial management
- Early exposure to P&L responsibilities
- Fast-track to Center Manager certification
- Support for additional UPS Store training and credentials
Physical Requirements
- Ability to lift and carry packages up to 50 lbs regularly
- Stand and walk for entire shift (up to 8 hours)
- Bend, stoop, kneel, and reach to handle packages
- Manual dexterity to operate computers, printers, and equipment
- Clear vision to read labels, invoices, and computer screens
- Ability to work in fast-paced environment
Work Schedule
- Full-time position: 35-40 hours per week
- Rotating schedule including Saturdays (center closed Sundays)
- Typical shifts: Opening (7:30am-3:30pm) or Closing (12:00pm-8:00pm)
- Holiday coverage required (excluding major holidays when closed)
- Schedule flexibility required during peak seasons
Application Process - UPS Store Fast Track
For Current/Former UPS Store Employees: Submit your application with:
- Current or most recent UPS Store location and dates
- Current position and key accomplishments
- Specific UPS Store systems you're proficient with
- Reason for seeking new opportunity
- Available start date (we understand 2-week notice requirements)
Priority Interview Process:
- Current UPS Store employees receive same-week interview scheduling
- Former UPS Store employees receive priority consideration
- References from UPS Store managers or owners especially valued
Training Program:
- UPS Store experienced hires: 1-week accelerated onboarding
- Focus on franchise-specific procedures and local market
- Skip basic systems training you already know
To Apply: Submit resume clearly highlighting your UPS Store experience. In your cover letter, mention:
- Specific UPS Store location(s) where you've worked
- Systems and procedures you've mastered
- Why you're ready for advancement
- Salary expectations based on your experience
The UPS Store centers are independently owned and operated franchises. While we strongly prefer candidates with UPS Store experience for this role, we will consider all qualified applicants. The UPS Store is an Equal Opportunity Employer committed to building a diverse team and providing growth opportunities for all associates.
Job Tags
Full time, Work at office, Local area, Immediate start, Flexible hours, Shift work, Weekend work,