Job Description

HVAC Service Operations Manager

Commercial HVAC | Construction & Service Operations

Role Summary

The HVAC Service Operations Manager leads commercial HVAC startup and service operations for large-scale construction and renovation projects. This role is responsible for building and managing a high-performing service organization while delivering exceptional customer satisfaction and meeting schedule, cost, quality, and safety targets.

You will own dispatch operations, technician onboarding, weekly scheduling, and field coordination while serving as the primary escalation point for service callbacks and complex technical issues. This is a hands-on leadership role requiring strong technical expertise, operational discipline, and the ability to align field execution with project and business objectives.

Key Responsibilities

• Recruit, onboard, train, and develop HVAC technicians and dispatch staff
• Dispatch service calls, plan weekly schedules, and balance manpower to budget
• Coordinate HVAC startup schedules with Project Managers
• Align building management system (BMS) startup with Controls Engineers
• Track operational performance and KPIs; conduct annual reviews with leadership approval
• Manage labor, material, and service costs to meet financial targets
• Ensure SLA compliance, documentation accuracy, and consistent use of company systems
• Serve as escalation point for callbacks, technical issues, and customer concerns
• Maintain strong customer relationships and clear communication with field teams, Project Managers, Engineers, and leadership
• Drive safety, quality, and continuous improvement across commercial HVAC operations

Qualifications

• 5+ years of commercial HVAC field experience with people leadership responsibility
• Strong technical background in HVAC systems, controls, or building management systems
• Deep knowledge of commercial HVAC equipment, controls, and automation
• High-urgency problem-solving skills with excellent written and verbal communication
• Proficiency with Excel, Procore, and Building Management Systems
• Proven ability to organize, multitask, and execute under tight deadlines
• Demonstrated success building client relationships and delivering measurable results

Physical & Travel Requirements

• Regular field activity including standing, climbing, and lifting up to 50 pounds
• Ability to work from lifts and scaffolding
• Valid driver’s license required
• Travel up to 50%

Benefits & Perks

• Company-paid benefits package
• Health Savings Account (HSA) with company contribution and matching
• 401(k) with company match
• Paid Time Off (PTO)
• Annual performance bonus
• Holiday bonus
• Anniversary bonus program
• Company vehicle
• Phone allowance

Equal Employment Opportunity

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Please send Resumes to OlgaV@thebluecollarrecruiter.com

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

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