Marketing Manager Job at Civic Minds, Los Angeles, CA

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  • Civic Minds
  • Los Angeles, CA

Job Description

Key Responsibilities
  • CRM & Lifecycle Marketing: Manage and optimize CRM systems (Salesforce required), including lead scoring, segmentation, automation, and personalization. Experience with Salesforce AI is highly preferred.

  • Customer Acquisition Strategy: Develop and implement data-driven strategies to increase client acquisition and improve funnel performance.

  • Campaign Development: Create and execute multi-channel marketing campaigns across email, SMS, paid media, and social platforms to drive lead generation and conversions.

  • Data Analysis & Funnel Optimization: Track KPIs such as CPA, LTV, ROAS, and conversion rates; optimize strategies to maximize ROI.

  • SEO & SEM: Oversee website optimization to improve organic search visibility and manage paid search campaigns for efficiency and performance.

  • Performance Marketing: Manage digital advertising channels (Google Ads, Meta Ads, LinkedIn, etc.) with a focus on acquisition cost and return on ad spend.

  • Retention & Re-Engagement: Develop initiatives to improve retention, reduce churn, and increase customer lifetime value through targeted communications.

  • Social Media Strategy: Oversee content strategy, audience engagement, and paid social advertising to build brand awareness and drive acquisition.

  • Market Research: Conduct competitive analysis to identify growth opportunities and adjust marketing strategies accordingly.

  • Budget Oversight: Manage and allocate marketing budgets to ensure optimal ROI.

  • Cross-Functional Leadership: Collaborate with internal stakeholders and lead cross-functional initiatives to align marketing efforts with business objectives.

Requirements
  • Experience: Minimum of 8 years of marketing experience, with at least 2 years in a managerial role focused on customer acquisition and performance marketing.

  • Industry Background: Experience in legal services preferred; candidates from professional services or high-touch B2C industries will also be considered.

  • CRM Expertise: Proven experience managing and optimizing CRM platforms, specifically Salesforce; experience with Salesforce AI or similar tools is highly desirable.

  • Data & Analytics: Strong analytical skills with experience optimizing CPA, LTV, ROAS, and funnel conversion metrics.

  • SEO & SEM: Deep understanding of search engine optimization and paid search strategies.

  • Performance Marketing: Experience managing multi-channel digital campaigns and driving measurable outcomes.

  • Technical Skills: Proficiency with tools such as Google Analytics, Salesforce, HubSpot, Marketo, and social media management platforms.

  • Business Acumen: Strong understanding of business strategy, budgeting, and project management.

  • Language Skills: Bilingual Spanish is a plus, particularly for engaging Spanish-speaking audiences.

  • Leadership: Demonstrated ability to lead teams and align stakeholders across departments.

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