Job Description

Phone Operator 3093914

Pay and Benefits:

• Hourly pay: $24/hr
• Worksite: Leading healthcare institution (Los Angeles, CA 90095)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 2 Month Assignment (Possible extension)

A leading healthcare institution is looking for a Phone Operator to answer and redirect a high volume of incoming calls for thier medical centers for the Saturday to Wednesday overnight shift.

Phone Operator Responsibilities:

• Answer and re-direct on a yearly average over 1 million incoming telephone calls to the medical centers
• Provide Patient Information, Department Information and On Call Schedule information as requested by callers.
• Process routine and emergency calls.
• Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
• Handle calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line.
• Handle routine and emergency calls for the Health Systems Support Services Center.
• Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions.
• Process urgent messages for the Radiology Department for Critical Test Results.
• Follow Customer Service initiatives as well as departmental and hospital policies, which include Operational, Technical and Emergency protocols.

Phone Operator Qualifications:

• Excellent customer service, listening and communication skills.
• Excellent attention to detail skills.
• Ability to speak clearly and distinctly, using proper English to communicate with public and Staff in a concise and informative manner.
• Ability to write neatly and use proper grammar and punctuations.
• Ability to work in a fast paced, high call-volume setting.
• Ability to prioritize and multi-task several duties at the same time.
• Ability to identify and escalate priority issues.
• Ability to remain calm and effectively during emergency situations.
• Ability to handles all situations in a courteous, professional manner exhibiting excellent customer service skills at all times.
• Ability to work overtime, weekends, holidays and night shift, when necessary.
• Proficient in operating a PC and navigating the Internet.
• Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
• Knowledge of medical terminology is preferred.
• Call Center Experience Preferred

Shift:

• Saturday - Wednesday from 10 pm - 6:30 am PT
• Must be available to work night shift, overtime, weekends, and holidays, when necessary.

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