Job Description
Phone Operator 3093914
Pay and Benefits:
- Hourly pay: $24/hr
- Worksite: Leading healthcare institution (Los Angeles, CA 90095)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 2 Month Assignment (Possible extension)
A leading healthcare institution is looking for a Phone Operator to answer and redirect a high volume of incoming calls for thier medical centers for the Saturday to Wednesday overnight shift.
Phone Operator Responsibilities:
- Answer and re-direct on a yearly average over 1 million incoming telephone calls to the medical centers
- Provide Patient Information, Department Information and On Call Schedule information as requested by callers.
- Process routine and emergency calls.
- Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
- Handle calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line.
- Handle routine and emergency calls for the Health Systems Support Services Center.
- Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions.
- Process urgent messages for the Radiology Department for Critical Test Results.
- Follow Customer Service initiatives as well as departmental and hospital policies, which include Operational, Technical and Emergency protocols.
Phone Operator Qualifications:
- Excellent customer service, listening and communication skills.
- Excellent attention to detail skills.
- Ability to speak clearly and distinctly, using proper English to communicate with public and Staff in a concise and informative manner.
- Ability to write neatly and use proper grammar and punctuations.
- Ability to work in a fast paced, high call-volume setting.
- Ability to prioritize and multi-task several duties at the same time.
- Ability to identify and escalate priority issues.
- Ability to remain calm and effectively during emergency situations.
- Ability to handles all situations in a courteous, professional manner exhibiting excellent customer service skills at all times.
- Ability to work overtime, weekends, holidays and night shift, when necessary.
- Proficient in operating a PC and navigating the Internet.
- Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
- Knowledge of medical terminology is preferred.
- Call Center Experience Preferred
Shift:
- Saturday - Wednesday from 10 pm - 6:30 am PT
- Must be available to work night shift, overtime, weekends, and holidays, when necessary.
(H)
Job Tags
Hourly pay, Full time, Contract work, Temporary work, Work at office, Shift work, Night shift, Weekend work,