Job Description
Fiesta Bilingual Call Center Agent Location Farmers Branch, TX :
Responsibilities:
- Ensure excellent service by explaining features, advantages, and disadvantages of various policies to promote the sale of insurance plans, handling of multi-line/multi-rating of carriers
- Maintain strong knowledge of all company products, pricing, and policy features
- Perform administrative tasks, such as accurately completing and uploading paperwork, filing, maintaining records and handling policy renewals daily, service policies as required (ex. process payments, complete endorsements, etc.)
- Promoting and marketing the company
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational product training's to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Job Requirements:
- Previous Insurance and/or Sales experience
- Effective communication and interpersonal skills
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Highly motivated and competitive
- Bilingual (English/Spanish) required
Benefits of Joining La Familia Auto Insurance:
- Competitive pay
- Paid Training and Licensing
- Paid Time Off
- Paid Holidays
- We offer Health, Dental and Vision
- Full time Positions
- Growth Potential and Advancement Opportunities
Qualifications:
- Must be at least 18
- Bilingual - Spanish
- Customer Service Oriented
- Self-Motivated
- Ability to work in a Team environment
- Must be authorized to work in the United States
- Must be willing to submit to a background screening
- Sales and Insurance Experience a plus!
Apply now and start the journey to your new career!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work setting:
Application Question(s):
- Our Business Hours are from Monday-Friday 9 AM- 9 PM and Saturday 9-6 PM are you able to work those scheduled hours ?
Education:
- High school or equivalent (Preferred)
Language:
- English and Spanish (Required)
Work Location: In person
Job Tags
Hourly pay, Full time, Monday to Friday, Shift work, Day shift, Afternoon shift,